Account Deletion Policy and Request Procedure
How to delete your T4Travel account from the app or the web, and what happens to your data afterwards
Effective: October 2026
Version 1.0
In plain words
You can delete your account at any time, from the app or from the web, without having to call anyone. Your profile, saved travellers and preferences are erased within 30 days. A few records, such as invoices for trips you took, must be kept by law, and we tell you exactly which ones. This page also serves as the public web page that Google Play requires for account deletion.
Who this is for
This policy applies to anyone who has created an account with T4Travelonline Private Limited on www.t4travelonline.com or in the T4Travel mobile app (Android and iOS). It explains your right to erasure under section 12 of the DPDP Act, how to use it, and what we keep afterwards. It also satisfies the account deletion requirements of the Apple App Store and Google Play.
How to delete your account
In the app (Android and iOS)
- 1Open the T4Travel app and sign in.
- 2Go to Profile → Settings → Delete Account.
- 3Read what will be deleted, enter your password to confirm, and tap Delete.
- 4You are signed out immediately and receive a confirmation email.
On the web (no app needed)
- 1Visit t4travelonline.com/account-deletion, or sign in on the website and go to My Profile → Delete Account.
- 2If you cannot sign in, fill in the request form with your registered email or mobile number.
- 3We send a one-time password to that email or mobile to confirm that the request is really yours.
- 4Once confirmed, the request is processed exactly as if it were made in the app.
By email
Write to privacy@t4travelonline.com from your registered email address with the subject “Delete my account”. We will verify your identity before acting and reply with a reference number.
What happens next
| When | What happens |
|---|---|
| Immediately | You are signed out on all devices. The account can no longer be used to book, and push notifications stop. |
| Within 7 days | You are removed from all marketing lists (email, SMS, WhatsApp). |
| Within 30 days | Your profile, saved travellers, preferences, notification tokens and stored documents are erased from live systems, and our processors are told to do the same. |
| Within 35 days after erasure | Remaining copies in encrypted backups age out. |
| Confirmation | We email you when erasure is complete. |
If you change your mind, sign in again within 7 days and the request is cancelled. After that, deletion cannot be undone.
Before you delete
- Upcoming bookings are not cancelled by deleting your account. Please cancel any trips first, or contact us so the booking can still be supported.
- Pending refunds will still be paid to the original payment method, and we will contact you through the details on the booking.
- Download any tickets and invoices you need, because you will no longer be able to see them in the app.
- Any wallet balance or reward points must be used or settled before deletion. Please contact support if you have a balance.
What we keep, and why
Some records must be kept by law even after an account is deleted. They are separated from your deleted profile and used only for the legal purpose shown:
| Record | Kept for | Why |
|---|---|---|
| Booking, invoice, tax and payment records for completed trips | 8 years from the end of the financial year | GST, Income Tax and Companies Act record-keeping |
| Proof that you consented, withdrew consent and asked for deletion | 3 years | To demonstrate compliance with the DPDP Act |
| Security and access logs | At least 1 year (180 days within India for system logs) | DPDP Rules, Rule 8 and CERT-In Directions |
| Records linked to an open refund, chargeback, dispute or investigation | Until it is resolved | To protect your rights and ours |
Full details are in our Data Retention and Deletion Policy.
Deleting some data without deleting the account
You do not have to delete everything. You can:
- remove a saved traveller from Profile → Saved Travellers;
- turn off marketing messages in your notification preferences, or use the unsubscribe link in any email;
- ask us to erase specific data, such as a stored passport number, by writing to privacy@t4travelonline.com.
Our commitments
- Deletion is a real deletion, not just a deactivated account.
- It is as easy to delete an account as it was to create one, and no reason is required.
- We never charge a fee for deleting an account or erasing data.
- If we cannot delete something, we say what it is and why.
| Contact | Details |
|---|---|
| Email (privacy and data requests) | privacy@t4travelonline.com |
| Phone | +91 22 4016 2333 / +91 97695 45777 (Monday to Saturday, 10:00 to 19:00 IST) |
| Post | T4Travelonline Private Limited, 109 Shree Krishna Commercial Centre, 6 Udyog Nagar, S V Road, Goregaon West, Mumbai 400104, Maharashtra, India |
Document ref: T4T-POL-DEL-03 · Version 1.0 · Effective October 2026. Questions about this policy: privacy@t4travelonline.com